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Ordering Online FAQ
1. I'm having problems ordering online.
2. I never received my confirmation e-mail

1. I'm having problems ordering online.
If you're having trouble ordering online, please check a few basic items to ensure compatability between your computer and our website. Our store software requires us to use "cookies" to track your order as you progress through our store. If your computer settings are configured to reject cookies, you'll have errors while placing the order.

Other common problems are often resolved by disabling any personal firewall software (BlackICE, McAfee, Norton, ZoneAlarm, etc), and by disabling any "ad blocking" software (pop-up killers, ad killer, etc). These programs often interfere with the transmission of cookies, and can cause problems with the order software.

Certain "branded" web browsers (AOL, Earthlink, etc) may not be compatible with our software, so you may wish to try a different web browser.

If you're still having problems, we invite you to call our toll-free orderline at 1-866-893-9852 and one of our staff will do their best to process your order via telephone.

2. I never received my confirmation e-mail
Users who place an order online have the option of requesting an order confirmation (receipt) e-mail. Unfortunately, the confirmation e-mail is often misinterpretted as "spam" by certain anti-spam filters and our message never makes it to its intended destination.

If you haven't received your confirmation e-mail, please send an e-mail to our customer service department ( and they'll manually forward the message to you.

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